Privacy Policy

Last updated: 28 May 2026

Privacy Policy

This Privacy Policy explains how The Glebe Stoke-on-Trent collects, uses, stores and protects personal information when you use this website, contact us, make an enquiry, sign up for updates or interact with us online.

We aim to keep this notice clear and practical. If you have any questions about how we handle personal information, please contact us using the details below.

1. Who we are

This website is operated by or on behalf of The Glebe Stoke-on-Trent. For the purposes of UK data protection law, the data controller is the business or operator responsible for The Glebe Stoke-on-Trent.

The Glebe Stoke-on-Trent
35 Glebe Street
Stoke-on-Trent
ST4 1HG
United Kingdom
Telephone: 01782 860 670
Website: https://theglebestoke.co.uk/

For privacy questions or requests about your personal information, please contact us by post or telephone using the details above. If a dedicated privacy email address is made available on this website, you may also contact us by email.

2. Personal information we may collect

Depending on how you use the website or contact us, we may collect the following types of personal information:

• Contact details, such as your name, email address and telephone number.
• Enquiry details, such as your message, preferred date, event type, number of guests, booking information or other details you choose to provide when contacting us.
• Private hire and visit information, such as information about an event, booking request, food and drink preferences, access needs or other practical details relevant to your enquiry.
• Newsletter information, such as your email address, your marketing preferences and records showing when and how you signed up or withdrew consent.
• Technical website information, such as your IP address, browser type, device information, pages visited, date and time of access, referral information, error logs and security logs.
• Cookie and preference information, such as your cookie choices where a cookie banner or preference tool is used.
• Social media information, if you interact with us through platforms such as Facebook, Instagram or other third-party services.

We do not intentionally collect special category data through this website. However, if you choose to tell us about access requirements, dietary requirements, allergies or similar information as part of an enquiry, we will use that information only where necessary to respond to your request, support your visit or provide the service you have asked about.

Please do not send us sensitive personal information unless it is necessary for your enquiry.

3. How we collect personal information

We may collect personal information when you:

• complete a contact, enquiry, private hire or newsletter form;
• call us, write to us or otherwise contact us directly;
• use this website and its features;
• respond to marketing emails or venue updates, where you have chosen to receive them;
• interact with us through social media, map services, review platforms or other third-party platforms.

4. Do you have to provide personal information?

You do not have to provide personal information to browse this website. However, if you want to contact us, make an enquiry, ask about private hire, request information or sign up for our newsletter, we may need certain information, such as your name, email address, telephone number or message, so that we can respond or provide the service you requested.

If you choose not to provide information needed for a particular request, we may not be able to respond fully or provide the service you asked for.

5. How and why we use personal information

We only use personal information where we have a lawful reason to do so. The main ways we may use information are:

Purpose	Examples	Typical lawful basis
Responding to enquiries	Replying to messages, private hire enquiries, booking questions, accessibility questions or general questions.	Legitimate interests, or steps taken before entering into a contract.
Managing private hire and booking-related enquiries	Discussing event details, dates, guest numbers, food and drink options, access needs, requirements and follow-up messages.	Contract, steps taken before entering into a contract, legitimate interests, and where relevant your explicit consent if you provide sensitive information.
Sending newsletters and marketing updates	Beer changes, food specials, live music, events, offers, pub news and other Glebe updates.	Consent, or where applicable the soft opt-in rules for existing customers.
Website operation and security	Keeping the website working, preventing misuse, protecting forms, debugging errors, maintaining server logs and improving reliability.	Legitimate interests.
Website analytics and improvement	Understanding how visitors use the website and improving content, navigation, performance and visitor experience.	Consent for non-essential analytics cookies where required; legitimate interests for limited essential technical information.
Legal and regulatory obligations	Keeping records where required by law, responding to lawful requests, dealing with disputes or protecting legal rights.	Legal obligation or legitimate interests.

6. Marketing and newsletters

If you choose to sign up for The Glebe newsletter, we will use your email address to send you updates about The Glebe Stoke-on-Trent, including beer changes, seasonal food specials, live music, events, offers and other pub news.

When you sign up through our website newsletter form, we rely on your consent to send you marketing emails. We may keep a record of your subscription, including your email address, the date and time you signed up, your marketing preference and information showing how your consent was given.

Where permitted by law, we may also contact existing customers about similar goods, services, events or venue updates using the soft opt-in rules. We will only do this where the legal requirements are met and where you have been given a clear opportunity to opt out.

You can unsubscribe or change your mind at any time by using the unsubscribe link in our emails where available, or by contacting us using the details in this policy.

Our newsletter and alcohol-related updates are intended for people aged 18 or over. We do not knowingly collect newsletter sign-ups from children.

We do not sell personal information to third parties for their own marketing.

7. Cookies and similar technologies

This website may use cookies and similar technologies to operate the site, remember choices, protect forms, measure performance, support embedded content or support marketing tools where enabled.

Some cookies are necessary for the website to work properly. Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

For more information about the cookies and similar technologies used on this website, please read our Cookie Policy.

8. Who we share personal information with

We only share personal information where it is necessary and appropriate. We may share information with:

• website hosting, server administration, maintenance and IT support providers;
• email, newsletter, enquiry form or booking service providers where used;
• analytics, cookie consent or marketing service providers where enabled and where consent has been obtained where required;
• third-party map, social media or review platforms, such as Google Maps, Facebook, Instagram or TripAdvisor, when you choose to interact with those services;
• professional advisers, insurers, accountants or legal advisers where needed;
• law enforcement, regulators or public authorities where we are legally required or permitted to do so.

Our website newsletter sign-up is managed through our website system and related email delivery tools. If this changes and we use a separate external email marketing provider, we will update this policy where required.

Third-party platforms and external websites have their own privacy policies. We are not responsible for how those third parties use your personal information when you choose to visit or interact with them.

9. International transfers

Some service providers or third-party platforms may process personal information outside the United Kingdom. Where this happens and the transfer is restricted under UK data protection law, we will take reasonable steps to ensure appropriate safeguards are in place, such as using suppliers with recognised transfer safeguards, adequacy arrangements or equivalent protections required by data protection law.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for legal, accounting, reporting, security or dispute-resolution purposes.

Type of information	Typical retention period
General website enquiries	Usually up to 24 months after the last contact, unless a longer period is needed.
Private hire or booking-related records	Usually up to 6 years where records relate to a booking, transaction, dispute, insurance matter or accounting requirement.
Newsletter subscription records	Until you unsubscribe or we stop sending the newsletter. We may keep a limited suppression record to respect your opt-out.
Cookie consent records	Usually up to 6 to 12 months, depending on the consent tool used.
Website server, error and security logs	Usually up to 12 months, unless needed for security investigation, technical troubleshooting or legal reasons.

11. How we protect personal information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure. If you believe information you have sent to us may be at risk, please contact us as soon as possible.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how we use your information;
• object to certain uses of your information, including direct marketing;
• ask for your information to be transferred to another provider where applicable;
• withdraw consent where we rely on consent.

To exercise your rights, please contact us using the details in this policy. We may need to confirm your identity before responding to a request.

You always have the right to object to direct marketing. If you object to direct marketing or withdraw consent for newsletter emails, we will stop sending those marketing emails.

13. Automated decision-making

We do not use personal information submitted through this website to make solely automated decisions that have legal or similarly significant effects on you.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK regulator for data protection:

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

15. Links to other websites

This website may contain links to third-party websites, maps, social media pages, review platforms or booking services. Those websites are responsible for their own privacy practices. Please read their privacy policies before providing personal information to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.